Live website · Repair Tracker launched

GadgetsFix

One modern brand, from the first repair enquiry to the software behind the counter.

Brand and product direction · Website design and development · Full-stack repair software · Legacy data migration · Server deployment and launch

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The challenge

GadgetsFix needed more than a new website. Its public identity had become inconsistent, while a long-running repair business depended on a legacy booking system and years of customer and repair history. The challenge was to make the customer-facing brand and the day-to-day software clearer without leaving that operational history behind.

Built around the real constraint.

I delivered a connected rebrand and digital rebuild for GadgetsFix. The GF identity and “Giving Tech More Life” message run through the live website, repair enquiries, counter check-in and customer email templates. Behind the scenes, the legacy PHP application was rebuilt in Laravel around the decisions staff make each day: what needs attention, what the customer has approved and what happens next. A rehearsed data migration and an after-hours server switchover connected the new interface to the business's existing records.

Role

One connected product responsibility.

I held the thread from product direction and interaction design through delivery and evidence.

Brand and product direction
Website design and development
Full-stack repair software
Legacy data migration
Server deployment and launch

What was built

A live responsive website with dedicated laptop, console, phone and tablet repair pages, postal repair enquiries and clear contact routes
One consistent identity across the website, repair software, tablet check-in, branded email templates and campaign design
A Laravel and PHP repair-management system covering booking, diagnosis, quotes, approval, payments recorded against repairs, collection and customer history
A staff dashboard with next actions, repair notes, photographs and searchable records, plus reports, timesheets and leave management
A guided counter-tablet check-in flow and nine branded repair-update email templates with live email delivery
A dedicated Linux server deployment and migration from the legacy repair database

Verification

The expanded public website was checked and captured at native Retina resolution on 1 October 2026
The rebuild launch record documents the production switchover on 30 September 2026
Repair-update email delivery was confirmed live by the project owner on 1 October 2026
That migration record accounts for 55,707 customer records, 42,802 repairs and 277,313 staff notes
The supplied launch report records 461 automated assertions covering workflow, migration and access-control checks
Repair Tracker images come from a separate demonstration copy with fictional data, not the live customer database

Product screens

Built for real decisions.

Live GadgetsFix laptop repair page with a MacBook image, device-specific guidance and enquiry actions. — The live laptop repair page carries the same identity into a focused device journey. Captured from gadgetsfix.com on 1 October 2026.

GadgetsFix Repair Tracker dashboard showing repair priorities, status filters and the staff work queue using fictional customer records. — The repair dashboard turns a busy queue into visible priorities, waiting states and next actions. Demonstration copy with fictional data.

GadgetsFix counter-tablet check-in with touch-friendly device categories and optional make and model fields. — Guided tablet check-in gives customers a clear way to identify their device before the counter team completes the booking. Demonstration copy with fictional data.

Branded GadgetsFix collection-ready email with a fictional MacBook repair, clear balance and contact action. — A collection-ready email connects the new identity to useful repair information, with a clear status, balance and way to reply. Fictional example, not a customer email.

Full GadgetsFix repair workspace showing a fictional repair awaiting customer approval, its quote, next action and recorded history. — The full repair workspace brings the customer decision, quote, next action and history together. Shown at its original proportions with fictional data.

Lessons carried forward

What the work taught me.

A credible rebrand reaches the everyday touchpoints, not just the homepage.
Replacing legacy software means preserving the history people rely on while making the next action easier to understand.
A rehearsed migration and a clear fallback matter as much as the interface when a real business depends on the result.